.post-type-ticket *,
.post-type-ticket *:before,
.post-type-ticket *:after {
  -webkit-box-sizing: border-box;
     -moz-box-sizing: border-box;
          box-sizing: border-box;
}

.toplevel_page_helpdesk-livechat *,
.toplevel_page_helpdesk-livechat *:before,
.toplevel_page_helpdesk-livechat *:after {
  -webkit-box-sizing: border-box;
     -moz-box-sizing: border-box;
          box-sizing: border-box;
}

#wpattachments_parent {
	width: 15%;
}
a.copy-to-faq {
    float: right;
    margin-bottom: 20px !important;
}

.wordpress-helpdesk-label {
  display: inline;
  padding: .2em .6em .3em;
  color: #FFFFFF;
  line-height: 1;
  text-align: center;
  white-space: nowrap;
  vertical-align: baseline;
  border-radius: .25em;
}
.helpdesk-avatar {
  border-radius: 50%;
}
.post-type-ticket #misc-publishing-actions, 
.post-type-ticket #minor-publishing-actions, 
.post-type-ticket #commentstatusdiv,
.post-type-ticket #authordiv {
	display: none;
}

.wordpress-helpdesk-container {
  margin-right: auto;
  margin-left: auto;
  padding-left: 0px;
  padding-right: 0px;
  width: 100%;
}
.wordpress-helpdesk-row {
  margin-left: -15px;
  margin-right: -15px;
}
.wordpress-helpdesk-col-xs-1, .wordpress-helpdesk-col-sm-1, .wordpress-helpdesk-col-md-1, .wordpress-helpdesk-col-lg-1, .wordpress-helpdesk-col-xs-2, .wordpress-helpdesk-col-sm-2, .wordpress-helpdesk-col-md-2, .wordpress-helpdesk-col-lg-2, .wordpress-helpdesk-col-xs-3, .wordpress-helpdesk-col-sm-3, .wordpress-helpdesk-col-md-3, .wordpress-helpdesk-col-lg-3, .wordpress-helpdesk-col-xs-4, .wordpress-helpdesk-col-sm-4, .wordpress-helpdesk-col-md-4, .wordpress-helpdesk-col-lg-4, .wordpress-helpdesk-col-xs-5, .wordpress-helpdesk-col-sm-5, .wordpress-helpdesk-col-md-5, .wordpress-helpdesk-col-lg-5, .wordpress-helpdesk-col-xs-6, .wordpress-helpdesk-col-sm-6, .wordpress-helpdesk-col-md-6, .wordpress-helpdesk-col-lg-6, .wordpress-helpdesk-col-xs-7, .wordpress-helpdesk-col-sm-7, .wordpress-helpdesk-col-md-7, .wordpress-helpdesk-col-lg-7, .wordpress-helpdesk-col-xs-8, .wordpress-helpdesk-col-sm-8, .wordpress-helpdesk-col-md-8, .wordpress-helpdesk-col-lg-8, .wordpress-helpdesk-col-xs-9, .wordpress-helpdesk-col-sm-9, .wordpress-helpdesk-col-md-9, .wordpress-helpdesk-col-lg-9, .wordpress-helpdesk-col-xs-10, .wordpress-helpdesk-col-sm-10, .wordpress-helpdesk-col-md-10, .wordpress-helpdesk-col-lg-10, .wordpress-helpdesk-col-xs-11, .wordpress-helpdesk-col-sm-11, .wordpress-helpdesk-col-md-11, .wordpress-helpdesk-col-lg-11, .wordpress-helpdesk-col-xs-12, .wordpress-helpdesk-col-sm-12, .wordpress-helpdesk-col-md-12, .wordpress-helpdesk-col-lg-12 {
  position: relative;
  min-height: 1px;
  padding-left: 15px;
  padding-right: 15px;
}
.wordpress-helpdesk-col-xs-1, .wordpress-helpdesk-col-xs-2, .wordpress-helpdesk-col-xs-3, .wordpress-helpdesk-col-xs-4, .wordpress-helpdesk-col-xs-5, .wordpress-helpdesk-col-xs-6, .wordpress-helpdesk-col-xs-7, .wordpress-helpdesk-col-xs-8, .wordpress-helpdesk-col-xs-9, .wordpress-helpdesk-col-xs-10, .wordpress-helpdesk-col-xs-11, .wordpress-helpdesk-col-xs-12 {
  float: left;
}
.wordpress-helpdesk-col-xs-12 {
  width: 100%;
}
.wordpress-helpdesk-col-xs-11 {
  width: 91.66666667%;
}
.wordpress-helpdesk-col-xs-10 {
  width: 83.33333333%;
}
.wordpress-helpdesk-col-xs-9 {
  width: 75%;
}
.wordpress-helpdesk-col-xs-8 {
  width: 66.66666667%;
}
.wordpress-helpdesk-col-xs-7 {
  width: 58.33333333%;
}
.wordpress-helpdesk-col-xs-6 {
  width: 50%;
}
.wordpress-helpdesk-col-xs-5 {
  width: 41.66666667%;
}
.wordpress-helpdesk-col-xs-4 {
  width: 33.33333333%;
}
.wordpress-helpdesk-col-xs-3 {
  width: 25%;
}
.wordpress-helpdesk-col-xs-2 {
  width: 16.66666667%;
}
.wordpress-helpdesk-col-xs-1 {
  width: 8.33333333%;
}
.wordpress-helpdesk-col-xs-pull-12 {
  right: 100%;
}
.wordpress-helpdesk-col-xs-pull-11 {
  right: 91.66666667%;
}
.wordpress-helpdesk-col-xs-pull-10 {
  right: 83.33333333%;
}
.wordpress-helpdesk-col-xs-pull-9 {
  right: 75%;
}
.wordpress-helpdesk-col-xs-pull-8 {
  right: 66.66666667%;
}
.wordpress-helpdesk-col-xs-pull-7 {
  right: 58.33333333%;
}
.wordpress-helpdesk-col-xs-pull-6 {
  right: 50%;
}
.wordpress-helpdesk-col-xs-pull-5 {
  right: 41.66666667%;
}
.wordpress-helpdesk-col-xs-pull-4 {
  right: 33.33333333%;
}
.wordpress-helpdesk-col-xs-pull-3 {
  right: 25%;
}
.wordpress-helpdesk-col-xs-pull-2 {
  right: 16.66666667%;
}
.wordpress-helpdesk-col-xs-pull-1 {
  right: 8.33333333%;
}
.wordpress-helpdesk-col-xs-pull-0 {
  right: auto;
}
.wordpress-helpdesk-col-xs-push-12 {
  left: 100%;
}
.wordpress-helpdesk-col-xs-push-11 {
  left: 91.66666667%;
}
.wordpress-helpdesk-col-xs-push-10 {
  left: 83.33333333%;
}
.wordpress-helpdesk-col-xs-push-9 {
  left: 75%;
}
.wordpress-helpdesk-col-xs-push-8 {
  left: 66.66666667%;
}
.wordpress-helpdesk-col-xs-push-7 {
  left: 58.33333333%;
}
.wordpress-helpdesk-col-xs-push-6 {
  left: 50%;
}
.wordpress-helpdesk-col-xs-push-5 {
  left: 41.66666667%;
}
.wordpress-helpdesk-col-xs-push-4 {
  left: 33.33333333%;
}
.wordpress-helpdesk-col-xs-push-3 {
  left: 25%;
}
.wordpress-helpdesk-col-xs-push-2 {
  left: 16.66666667%;
}
.wordpress-helpdesk-col-xs-push-1 {
  left: 8.33333333%;
}
.wordpress-helpdesk-col-xs-push-0 {
  left: auto;
}
.wordpress-helpdesk-col-xs-offset-12 {
  margin-left: 100%;
}
.wordpress-helpdesk-col-xs-offset-11 {
  margin-left: 91.66666667%;
}
.wordpress-helpdesk-col-xs-offset-10 {
  margin-left: 83.33333333%;
}
.wordpress-helpdesk-col-xs-offset-9 {
  margin-left: 75%;
}
.wordpress-helpdesk-col-xs-offset-8 {
  margin-left: 66.66666667%;
}
.wordpress-helpdesk-col-xs-offset-7 {
  margin-left: 58.33333333%;
}
.wordpress-helpdesk-col-xs-offset-6 {
  margin-left: 50%;
}
.wordpress-helpdesk-col-xs-offset-5 {
  margin-left: 41.66666667%;
}
.wordpress-helpdesk-col-xs-offset-4 {
  margin-left: 33.33333333%;
}
.wordpress-helpdesk-col-xs-offset-3 {
  margin-left: 25%;
}
.wordpress-helpdesk-col-xs-offset-2 {
  margin-left: 16.66666667%;
}
.wordpress-helpdesk-col-xs-offset-1 {
  margin-left: 8.33333333%;
}
.wordpress-helpdesk-col-xs-offset-0 {
  margin-left: 0%;
}
@media (min-width: 768px) {
  .wordpress-helpdesk-col-sm-1, .wordpress-helpdesk-col-sm-2, .wordpress-helpdesk-col-sm-3, .wordpress-helpdesk-col-sm-4, .wordpress-helpdesk-col-sm-5, .wordpress-helpdesk-col-sm-6, .wordpress-helpdesk-col-sm-7, .wordpress-helpdesk-col-sm-8, .wordpress-helpdesk-col-sm-9, .wordpress-helpdesk-col-sm-10, .wordpress-helpdesk-col-sm-11, .wordpress-helpdesk-col-sm-12 {
    float: left;
  }
  .wordpress-helpdesk-col-sm-12 {
    width: 100%;
  }
  .wordpress-helpdesk-col-sm-11 {
    width: 91.66666667%;
  }
  .wordpress-helpdesk-col-sm-10 {
    width: 83.33333333%;
  }
  .wordpress-helpdesk-col-sm-9 {
    width: 75%;
  }
  .wordpress-helpdesk-col-sm-8 {
    width: 66.66666667%;
  }
  .wordpress-helpdesk-col-sm-7 {
    width: 58.33333333%;
  }
  .wordpress-helpdesk-col-sm-6 {
    width: 50%;
  }
  .wordpress-helpdesk-col-sm-5 {
    width: 41.66666667%;
  }
  .wordpress-helpdesk-col-sm-4 {
    width: 33.33333333%;
  }
  .wordpress-helpdesk-col-sm-3 {
    width: 25%;
  }
  .wordpress-helpdesk-col-sm-2 {
    width: 16.66666667%;
  }
  .wordpress-helpdesk-col-sm-1 {
    width: 8.33333333%;
  }
  .wordpress-helpdesk-col-sm-pull-12 {
    right: 100%;
  }
  .wordpress-helpdesk-col-sm-pull-11 {
    right: 91.66666667%;
  }
  .wordpress-helpdesk-col-sm-pull-10 {
    right: 83.33333333%;
  }
  .wordpress-helpdesk-col-sm-pull-9 {
    right: 75%;
  }
  .wordpress-helpdesk-col-sm-pull-8 {
    right: 66.66666667%;
  }
  .wordpress-helpdesk-col-sm-pull-7 {
    right: 58.33333333%;
  }
  .wordpress-helpdesk-col-sm-pull-6 {
    right: 50%;
  }
  .wordpress-helpdesk-col-sm-pull-5 {
    right: 41.66666667%;
  }
  .wordpress-helpdesk-col-sm-pull-4 {
    right: 33.33333333%;
  }
  .wordpress-helpdesk-col-sm-pull-3 {
    right: 25%;
  }
  .wordpress-helpdesk-col-sm-pull-2 {
    right: 16.66666667%;
  }
  .wordpress-helpdesk-col-sm-pull-1 {
    right: 8.33333333%;
  }
  .wordpress-helpdesk-col-sm-pull-0 {
    right: auto;
  }
  .wordpress-helpdesk-col-sm-push-12 {
    left: 100%;
  }
  .wordpress-helpdesk-col-sm-push-11 {
    left: 91.66666667%;
  }
  .wordpress-helpdesk-col-sm-push-10 {
    left: 83.33333333%;
  }
  .wordpress-helpdesk-col-sm-push-9 {
    left: 75%;
  }
  .wordpress-helpdesk-col-sm-push-8 {
    left: 66.66666667%;
  }
  .wordpress-helpdesk-col-sm-push-7 {
    left: 58.33333333%;
  }
  .wordpress-helpdesk-col-sm-push-6 {
    left: 50%;
  }
  .wordpress-helpdesk-col-sm-push-5 {
    left: 41.66666667%;
  }
  .wordpress-helpdesk-col-sm-push-4 {
    left: 33.33333333%;
  }
  .wordpress-helpdesk-col-sm-push-3 {
    left: 25%;
  }
  .wordpress-helpdesk-col-sm-push-2 {
    left: 16.66666667%;
  }
  .wordpress-helpdesk-col-sm-push-1 {
    left: 8.33333333%;
  }
  .wordpress-helpdesk-col-sm-push-0 {
    left: auto;
  }
  .wordpress-helpdesk-col-sm-offset-12 {
    margin-left: 100%;
  }
  .wordpress-helpdesk-col-sm-offset-11 {
    margin-left: 91.66666667%;
  }
  .wordpress-helpdesk-col-sm-offset-10 {
    margin-left: 83.33333333%;
  }
  .wordpress-helpdesk-col-sm-offset-9 {
    margin-left: 75%;
  }
  .wordpress-helpdesk-col-sm-offset-8 {
    margin-left: 66.66666667%;
  }
  .wordpress-helpdesk-col-sm-offset-7 {
    margin-left: 58.33333333%;
  }
  .wordpress-helpdesk-col-sm-offset-6 {
    margin-left: 50%;
  }
  .wordpress-helpdesk-col-sm-offset-5 {
    margin-left: 41.66666667%;
  }
  .wordpress-helpdesk-col-sm-offset-4 {
    margin-left: 33.33333333%;
  }
  .wordpress-helpdesk-col-sm-offset-3 {
    margin-left: 25%;
  }
  .wordpress-helpdesk-col-sm-offset-2 {
    margin-left: 16.66666667%;
  }
  .wordpress-helpdesk-col-sm-offset-1 {
    margin-left: 8.33333333%;
  }
  .wordpress-helpdesk-col-sm-offset-0 {
    margin-left: 0%;
  }
}

.wordpress-helpdesk-clearfix:before,
.wordpress-helpdesk-clearfix:after,
.wordpress-helpdesk-container:before,
.wordpress-helpdesk-container:after,
.wordpress-helpdesk-container-fluid:before,
.wordpress-helpdesk-container-fluid:after,
.wordpress-helpdesk-row:before,
.wordpress-helpdesk-row:after {
  content: " ";
  display: table;
}
.wordpress-helpdesk-clearfix:after,
.wordpress-helpdesk-container:after,
.wordpress-helpdesk-container-fluid:after,
.wordpress-helpdesk-row:after {
  clear: both;
}
.wordpress-helpdesk-center-block {
  display: block;
  margin-left: auto;
  margin-right: auto;
}
.wordpress-helpdesk-pull-right {
  float: right !important;
}
.wordpress-helpdesk-pull-left {
  float: left !important;
}
.wordpress-helpdesk-hide {
  display: none !important;
}
.wordpress-helpdesk-show {
  display: block !important;
}

.wordpress-helpdesk-left {
  text-align: left;
}

.wordpress-helpdesk-right {
  text-align: right;
}

.wordpress-helpdesk-center {
  text-align: center;
  margin-left: auto;
  margin-right: auto;
}

#redux-header .rAds {
  display: none !important;
}

.wp-list-table #taxonomy-ticket_status, 
.wp-list-table #taxonomy-ticket_type, 
.wp-list-table #taxonomy-ticket_system, 
.wp-list-table #satisfied, 
.wp-list-table #taxonomy-ticket_priority {
  width: 8%;
}

.wp-list-table #assigned, 
.wp-list-table #from {
  width: auto;
}

ul.ticket_notes li {
  padding: 0 10px;
}

ul.ticket_notes li .note_content {
    padding: 10px;
    background: #efefef;
    position: relative;
}

ul.ticket_notes li .note_content p {
    margin: 0;
    padding: 0;
    word-wrap: break-word;
}

ul.ticket_notes li .note_content:after {
    content: "";
    display: block;
    position: absolute;
    bottom: -10px;
    left: 20px;
    width: 0;
    height: 0;
    border-width: 10px 10px 0 0;
    border-style: solid;
    border-color: #efefef transparent;
}

ul.ticket_notes li p.meta {
    padding: 10px;
    color: #999;
    margin: 0;
    font-size: 11px;
}


ul.ticket_notes li p.meta .exact-date {
    border-bottom: 1px dotted #999;
}

ul.ticket_notes li a.delete_note {
    color: #a00;
}

.add_ticket_note {
    border-top: 1px solid #ddd;
    padding: 10px 10px 0;
}

.add_ticket_note h4 {
    margin-top: 5px!important;
}

.add_ticket_note #ticket_note {
    width: 100%;
    height: 50px;
}

.wordpress-helpdesk-livechat-sidebar {
  background-color: #FFF;
}

.wordpress-helpdesk-livechat-sidebar-item {
  padding: 10px 20px 5px;
  display: block;
}

.wordpress-helpdesk-livechat-sidebar-item:hover {
  cursor: pointer;
}

.wordpress-helpdesk-livechat-sidebar {
  height: 550px;
  max-height: 550px;
  overflow-y: scroll;
  overflow-x: hidden;
  border: 1px solid #ddd;
}

.wordpress-helpdesk-livechat-main {
  padding-right: 40px;
}

.wordpress-helpdesk-livechat-messages {
  background-color: #dddddd;
  padding: 20px;
  background-color: #f7f7f7;
  padding: 20px;
  border: 1px solid #ddd;
  /*border-radius: 20px 0 20px 0;*/
  position: relative;
  min-height: 500px;
  max-height: 500px;
  overflow-y: scroll;
  overflow-x: hidden;
}

.wordpress-helpdesk-backend-livechat {
  /*border: 2px solid #eaeaea;*/
}

.wordpress-helpdesk-livechat-message-avatar, .wordpress-helpdesk-livechat-message-avatar img {
  max-width: 40px;
  height: auto;
}

.wordpress-helpdesk-livechat-message {
  margin: 6px 0;
}

.wordpress-helpdesk-livechat-message-content {
  display: inline-block;
  padding: 10px;
  border-radius: 5px;
}

.wordpress-helpdesk-livechat-reporter .wordpress-helpdesk-livechat-message-content {
  background: #FFF;
}

.wordpress-helpdesk-livechat-agent .wordpress-helpdesk-livechat-message-content {
  background: #2196F3;
  color: #FFF;
}

.wordpress-helpdesk-livechat-reporter .wordpress-helpdesk-livechat-message-avatar {
  float: left;
  margin-right: 10px;
}

.wordpress-helpdesk-livechat-agent {
  text-align: right;
}

.wordpress-helpdesk-livechat-agent .wordpress-helpdesk-livechat-message-avatar {
  float: right;
  margin-left: 10px;
}

.wordpress-helpdesk-livechat-sidebar-item-avatar {
  max-width: 100%;
  border-radius: 50%;
}

.wordpress-helpdesk-livechat-sidebar-item-title {
    font-size: 16px;
    font-weight: bold;
}

.wordpress-helpdesk-livechat-sidebar-item:hover {
  background-color: #F2F7FF;
}

.wordpress-helpdesk-livechat-sidebar-item-active {
  background-color: #e4eeff;
}

.wordpress-helpdesk-livechat-author {
    float: left;
    width: 30px;
    margin-right: 15px;
    font-size: 10px;
    line-height: 13px;
    color: #808080;
    text-align: center;
    position: relative;
}

.wordpress-helpdesk-livechat-author-name {
    visibility: hidden;
    width: 60px;
    top: 100%;
    left: 50%; 
    margin-left: -30px; /* Use half of the width (120/2 = 60), to center the tooltip */
    background-color: black;
    color: #fff;
    text-align: center;
    padding: 5px 0;
    border-radius: 6px;
    position: absolute;
    z-index: 1;
}

.wordpress-helpdesk-livechat-author:hover .wordpress-helpdesk-livechat-author-name {
    visibility: visible;
}

.wordpress-helpdesk-livechat-message-agent .wordpress-helpdesk-livechat-author {
    float: right;
    margin-right: 0;
    margin-left: 15px;
}

.wordpress-helpdesk-livechat-author img {
  border-radius: 50%;
  max-width: 100%;
}

.wordpress-helpdesk-livechat-message {
  float: left;
  margin: 0;
  background: #F2F2F2;
  color: #000;
  width: auto;
  display: inline-block;
  padding: 5px 15px;
  border-radius: 20px;
  max-width: 85%;
  margin-bottom: 10px;
}

.wordpress-helpdesk-livechat-message p {
    margin: 0;
    padding: 0;
}

.wordpress-helpdesk-livechat-message:before, 
.wordpress-helpdesk-livechat-message:after,{
  content: " ";
  display: table;
  clear: both;
  float: none;
}

.wordpress-helpdesk-livechat-message-agent .wordpress-helpdesk-livechat-message {
  float: right;
  background-color: #1786e5;
  color: #FFF;
}

.wordpress-helpdesk-livechat-footer {
    background-color: #FFF;
    height: 40px;
    position: relative;
    bottom: 0;
    width: 100%;
}

input[type="text"].wordpress-helpdesk-livechat-comment-form-message,
.wordpress-helpdesk-livechat-comment-form-message {
    background-color: #FFFFFF;
    border: none;
    width: 100%;
    color: #1786e5;
    font-size: 16px;
    line-height: 22px;
    padding: 15px 15px;
}

.wordpress-helpdesk-livechat-comment-form-attachment {
    position: absolute;
    top: 14px;
    right: 15px;
}

.wordpress-helpdesk-livechat-comment-form-attachment > input {
    display: none;
}

.wordpress-helpdesk-livechat-comment-form-attachment .fa {
    color: #1786e5;
    font-size: 20px;
}

#wordpress-helpdesk-attachments ul {
  list-style: none;
}

#wordpress-helpdesk-attachments ul li {
    display: inline-block;
    margin-right: 10px;
    border: 1px solid #3a3a3a;
    max-width: 25%;
}

#wordpress-helpdesk-attachments ul li img {
    max-width: 100%;
    height: auto;
}

.lum-lightbox.lum-open {
    z-index: 99999999;
}